Shipping policy
Luxury delivery, thoughtfully handled from our doorstep to yours.
At NOVEN, every order is carefully packed using premium protective packaging to ensure your fragrance arrives safely, securely, and beautifully presented.
Order Processing
Orders are processed within 24–48 hours after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
Once your order has been dispatched, you'll receive your tracking details via Email and SMS/WhatsApp (where available).
Delivery Timeline
| Location | Estimated Delivery |
|---|---|
| Metro Cities | 2–4 Business Days |
| Tier 2 & Tier 3 Cities | 3–5 Business Days |
| Remote & Rural Locations | 5–7 Business Days |
Delivery timelines are estimates and may vary during festivals, severe weather conditions, or unforeseen courier delays.
Shipping Coverage
We currently deliver across India, covering 20,000+ PIN codes through our trusted logistics network.
Whether you're in a metropolitan city or a remote town, we aim to deliver your order as quickly and securely as possible.
Trusted Delivery Partners
To provide fast and reliable delivery, we work with India's leading courier partners, including:
• Blue Dart
• Delhivery
• DTDC
• Amazon Shipping
• Shadowfax
• XpressBees
• Ecom Express
• 15+ Additional Trusted Courier Partners
Courier partner selection is automatically optimized based on your delivery PIN code to ensure the fastest available service.
Order Tracking
Once your order has been shipped, you'll receive a tracking link via:
• Email
• SMS
• WhatsApp (where available)
Track your shipment in real time until it reaches your doorstep.
Premium Packaging
Every NOVEN fragrance is carefully packed using premium protective materials to safeguard your order during transit.
Whether you're ordering a Discovery Collection or a full-size fragrance, your order will arrive safely and beautifully presented.
Shipping Charges
Prepaid Orders
Free Shipping across India on all prepaid orders.
Cash on Delivery
If Cash on Delivery (COD) is available for your location, any applicable shipping charges will be displayed during checkout before payment.
Delivery Delays
While we strive to deliver every order within the estimated timeframe, delays may occasionally occur due to:
• Extreme weather conditions
• Public holidays
• High seasonal demand
• Courier network disruptions
• Remote serviceable locations
If your shipment is delayed, our support team will be happy to assist you.
Incorrect Address & Failed Delivery
Please ensure your shipping address and contact details are accurate before placing your order.
NOVEN cannot be held responsible for delays or additional shipping charges resulting from:
• Incorrect or incomplete shipping addresses
• Invalid contact numbers
• Customer unavailability during delivery attempts
If an order is returned to us due to unsuccessful delivery, additional shipping charges may apply for re-dispatch.
Need Assistance?
If you have any questions regarding your shipment, our customer support team is here to help.
Email: support@novenfragrances.com
Response Time: Within 24 business hours
The NOVEN Shipping Promise
✓ Orders Processed Within 24–48 Hours
✓ Pan India Delivery Across 20,000+ PIN Codes
✓ Most Orders Delivered Within 3–5 Business Days
✓ Premium Protective Packaging
✓ Real-Time Order Tracking
✓ Trusted Network of 15+ Courier Partners
Thank you for choosing NOVEN. We look forward to delivering an exceptional fragrance experience from the moment you place your order to the moment it arrives at your doorstep.