Exchange Policy
Although returns are not available for full-size products, we're happy to help if something isn't right.
We offer a free replacement if you receive:
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A damaged product
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A leaking bottle
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A manufacturing defect
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The wrong fragrance
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An incorrect item in your order
Exchange Conditions
To request an exchange:
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Contact us within 48 hours of delivery.
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Share your order number.
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Upload clear photos or a short video showing the issue.
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Keep the original product and packaging until your request is reviewed.
Once approved, we'll arrange a replacement at no additional cost.