Refund policy

Shop with confidence. Your satisfaction is at the heart of every NOVEN experience.

At NOVEN, we want discovering your signature fragrance to feel effortless and risk-free. That's why our Discovery Collections are backed by a 7-Day Satisfaction Guarantee, while our full-size fragrances follow a hygiene-first policy to ensure every customer receives a brand-new, untouched product.

Discovery Collection Promise

Our 7-Day Satisfaction Guarantee applies to the following Discovery Collections:

  • 2ml × 10 Discovery Set

  • 8ml × 4 Discovery Box

  • 8ml × 8 Discovery Box

  • 8ml × 12 Discovery Box

If the fragrances aren't the right fit for you, you may return your complete Discovery Collection within 7 days of delivery.

Return Eligibility

To qualify for a return, please ensure that:

  • Your return request is submitted within 7 days of delivery.

  • All fragrance bottles originally included in the Discovery Collection are returned.

  • The original box and packaging are returned whenever possible.

  • Products have not been intentionally damaged, tampered with, or altered.

Refund Process

Once your returned Discovery Collection is received and inspected:

  • Refunds are processed within 5–7 business days.

  • The refund will be issued to your original payment method.

  • Any shipping charges paid during checkout are non-refundable.

Full-Size Fragrance Policy

The following products are not eligible for returns once delivered:

  • 20ml Extrait de Parfum

  • 50ml Extrait de Parfum

  • 20ml × 4 Fragrance Collection

Due to the personal and hygienic nature of fragrance products, we cannot accept returns on full-size fragrances after delivery. This policy ensures that every customer receives a fresh, unopened, and unused product.

Exchange Policy

While full-size fragrances cannot be returned, we'll gladly replace any product if you receive:

  • A damaged package

  • A leaking bottle

  • A manufacturing defect

  • The wrong fragrance

  • An incorrect item in your order

Approved replacements are provided at no additional cost.

Exchange Eligibility

To request a replacement:

  • Contact us within 48 hours of receiving your order.

  • Provide your Order Number.

  • Share clear photographs or a short video showing the issue.

  • Keep the original product and packaging until your request has been reviewed.

Once approved, we'll arrange a replacement as quickly as possible.

How Returns & Exchanges Work

Step 1
Email our support team with:

  • Your Order Number

  • Registered Email Address or Mobile Number

  • Reason for the return or exchange

  • Photos or videos (if applicable)

Step 2
Our team will review your request within 1–2 business days.

Step 3
If your request is approved:

  • We'll arrange a pickup wherever pickup service is available.

  • If pickup isn't available in your area, we'll provide simple return instructions.

Step 4
Once the returned item reaches our warehouse and passes inspection, we'll process your refund or dispatch your replacement.

Non-Eligible Returns

Return or exchange requests may be declined if:

  • The request is made after the applicable return period.

  • Products have been intentionally damaged, altered, or misused.

  • Items are missing from the original Discovery Collection.

  • The returned package contains substituted or different products.

  • Damage occurred due to improper handling after delivery.

Need Assistance?

If you have any questions about returns, refunds, or exchanges, our support team is here to help.

Email: support@novenfragrances.com

Response Time: Within 24 business hours

If you're unsure which fragrance is right for you before placing an order, feel free to reach out. We'll be happy to help you discover the perfect NOVEN scent.

The NOVEN Promise

✓ 7-Day Satisfaction Guarantee on Eligible Discovery Collections

✓ Easy & Transparent Return Process

✓ Free Replacement for Damaged, Defective, or Incorrect Orders

✓ Fast Refund Processing

✓ Premium Customer Support Every Step of the Way