Refund policy

Shop with confidence. Your satisfaction is at the heart of every NOVEN experience.

At NOVEN, we want discovering your signature fragrance to feel effortless and risk-free. That's why our Discovery Collections are backed by a 7-Day Satisfaction Guarantee, while our full-size fragrances follow a hygiene-first policy to ensure every customer receives a brand-new, untouched product.

Discovery Collection Promise

Our 7-Day Satisfaction Guarantee applies to the following Discovery Collections:

  • 8ml × 4 Discovery Box
  • 8ml × 8 Discovery Box
  • 8ml × 12 Discovery Box

If the fragrances aren't the right fit for you, you may return your complete Discovery Collection within 7 days of delivery.

Return Eligibility

  • To qualify for a return, please ensure that:
  • Your return request is submitted within 7 days of delivery.
  • All fragrance bottles originally included in the Discovery Collection are returned.
  • The original box and packaging are returned whenever possible.
  • Products have not been intentionally damaged, tampered with, or altered.

Refund Process

  • Once your returned Discovery Collection is received and inspected:
  • Refunds are processed within 5–7 business days.
  • The refund will be issued to your original payment method.
  • Any shipping charges paid during checkout are non-refundable.

Full-Size Fragrance Policy

The following products are not eligible for returns once delivered:

  • 20ml Extrait de Parfum
  • 50ml Extrait de Parfum
  • 20ml × 4 Fragrance Collection

Due to the personal and hygienic nature of fragrance products, we cannot accept returns on full-size fragrances after delivery. This policy ensures that every customer receives a fresh, unopened, and unused product.

Exchange Policy

While full-size fragrances cannot be returned, we'll gladly replace any product if you receive:

  • A damaged package
  • A leaking bottle
  • A manufacturing defect
  • The wrong fragrance
  • An incorrect item in your order
  • Approved replacements are provided at no additional cost.
  • Exchange Eligibility
  • To request a replacement:
  • Contact us within 48 hours of receiving your order.
  • Provide your Order Number.
  • Share clear photographs or a short video showing the issue.
  • Keep the original product and packaging until your request has been reviewed.
  • Once approved, we'll arrange a replacement as quickly as possible.

How Returns & Exchanges Work

  • Step 1
    Email our support team with:
  • Your Order Number
  • Registered Email Address or Mobile Number
  • Reason for the return or exchange
  • Photos or videos (if applicable)
  • Step 2
    Our team will review your request within 1–2 business days.
  • Step 3
    If your request is approved:
  • We'll arrange a pickup wherever pickup service is available.
  • If pickup isn't available in your area, we'll provide simple return instructions.
  • Step 4
    Once the returned item reaches our warehouse and passes inspection, we'll process your refund or dispatch your replacement.
  • Non-Eligible Returns
  • Return or exchange requests may be declined if:
  • The request is made after the applicable return period.
  • Products have been intentionally damaged, altered, or misused.
  • Items are missing from the original Discovery Collection.
  • The returned package contains substituted or different products.
  • Damage occurred due to improper handling after delivery.
  • Need Assistance?
  • If you have any questions about returns, refunds, or exchanges, our support team is here to help.
  • Email: support@trynoven.com
  • Response Time: Within 24 business hours
  • If you're unsure which fragrance is right for you before placing an order, feel free to reach out. We'll be happy to help you discover the perfect NOVEN scent.
  • The NOVEN Promise
  • ✓ 7-Day Satisfaction Guarantee on Eligible Discovery Collections
  • ✓ Easy & Transparent Return Process
  • ✓ Free Replacement for Damaged, Defective, or Incorrect Orders
  • ✓ Fast Refund Processing
  • ✓ Premium Customer Support Every Step of the Way